I’ve been buying shoes here for over 20 years. The staff has always been courteous and helpful but never pushy. I buy American made shoes, and I buy them at Brown’s. – Daniel B.
Having plantars fasciitis puts a damper on your style and pocket book…
The A team (Adam & Ashley) at Browns respect that, listen and suggest products that make my world more comfortable. They have gone over and above with customer service. I am grateful for their willingness to satisfy my needs as a customer… even went as far as honoring a competitor’s special on one of the few brands I can wear with PF. So Thank You A Team for going the extra mile! The only place to purchase shoes!! Quality and customer service A+– Jo D.
Great shoes and wide variety. Staff are helpful and knowledgeable. So fortunate to have a great shoe store in our small City! – Barb G.
I love threes guys! After developing plantar fascaitis, and several trips to a foot dr, with no results, I dropped in to buy some “good shoes”. They listened to my needs, helped me find the right inserts, and told me what was actually causing the fascaitis! Problem solved! I buy all of my shoes at Brown’s now, and my feet love me for it! Thanks guys! – Rhonda K.
Browns represents everything small business stands for; professional, courteous, and customer friendly, and I am happy that I just left there with $421.00 worth of shoes. – Troy A.
Went in looking for a shoe with great arch support and found out they have the Vionic flip flop I was looking for online for less money. They ordered it for me and I got it in less than a week. I love that you can use the coupon more than once. Super friendly. Can’t wait to go back in! – Lisa K.
We have always had good luck shopping at Browns. Staff is always very friendly and helpful. Glad to have a redwing dealer in Jacksonville!! I took in a pair of old boots ( not even a brand they carry in the store) and they worked and stretched them for me free of charge! – Kelly B.
Absolutely love the service I received there. Will be back for all my shoe purchases from now on. Was greeted the second I walked in the door. Helped me find the perfect shoes for what I needed. Happy feet/happy customer. – Lisa J.
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You’ll now see these floor signs as you exit our store. Stand on them and snap a photo in your new shoes from @brownsjacksonville. Tag us in your photos and you’ll be entered to win prizes. That simple. 👢👠👟👡❤️ • @brownsjacksonville https://facebook.com/browns.jacksonville #brownsshoefit • #Jacksonville #JacksonvilleIL #Springfield #SpringfieldIL #ShopLocal #Shoe #shoes #shoestore #shoesaddict #shoelove #RedWing #Thorogood #Timberland #Birkenstock #Brooks #brooksrunning #newbalance #sas #vionic #keen #merrell #chaco #dansko #earthshoes #olukai #sperry #twistedx #taos #smartwool
I bought new boots Tuesday. I didn’t even break them in. I put them on at eight this morning and haven’t taken them off all day. Talk about unexpectedly comfortable! They are socially acceptable and don’t look like old lady dress boots. Thanks for helping me choose them, Adam Smith. – Lieura T.
Great prices, friendly & helpful staff, and a huge variety of top quality shoes for the whole family! Love Browns! – Abbi S.
Great service and great selection of quality shoes. I shopped there today and highly recommend the store. – Dotti P.
Browns Shoe Fit has a great selection and very helpful staff! If they don’t have what you need, they are happy to order it. – Jill D.
So many styles to choose from! Will be taking a trip down there!! – Brooke T.
Love this store! Needed wider variety of brands that support and fit small feet. They were able to help me out! They also have fantastic clearance and sales!! Olukai sandals are my favorite! – Ashley B.
I love having great options that I don’t have to drive to Springfield for. – Erica K.
I love Brown’s. Everyone is so helpful, and a great selection of shoes! – Joy T.
Always great friendly service! Love to shop local. – Lorratta M.
Great local store in Jacksonville! Large selection of products and helpful staff! – Cassie B.
This store has always been a go to for me! Never a disappointment! – Katie P.
Great shoes for all seasons. Great helpful employees. – Karin Z.
Love it! Great selection and very friendly employees! – Elyse C.
Great customer service Daniel! – Julie E.
Love the Birkenstocks I got for my daughter and the service we got when she was picking them out and trying them on. So helpful! – Della L.
2 years @ Black Friday shopping, the whole family has gotten shoes from Grandma. Our salesman is wonderful. – Pat M.
I came in a few years back, right before Thanksgiving and dreaded Black Friday shopping frenzy. I was looking for nice winter boots. Found and bought 3 pairs and was afforded the holiday discount 24 hours early. I didn’t have to deal with the crowds, and they had one less person to take care of when swamped anyhow. Love the store, and the merchandise but more importantly the personnel and customer service. Always my first stop and usually the only one I have to make.– Holly H.
I bought my daughter a pair of Uggs from Browns and they were great at first. Then they started turning a weird color shortly after purchase. It was the nap of the shoe. Browns called the Ugg company and it was no problem getting her a new pair. A company defect. When you buy local you get great service and 100% guarantee. I didn’t have to get on the phone, or ship anything back because it is a brick and mortar store. Thanks again Browns!! – Alice B.
I love my Birks I got from there! Time for a new pair too! – Tami W.
I was needing a pair of tennis shoes about 3 years ago. The staff was so helpful. I have hardwear in my right foot. And let them know that some shoes hurt my foot. They let me try quiet a few pairs and never acted like it bothered them at all. Wonderful people. I always come back. For the serves and to buy local. And brookens are like walking on a cloud. – Mona L.
I’ve bought 2 very pricey pairs of steel toed work boots (Thorogood’s which are the best American-Made boot out there) at Browns. Both times they had to custom order them for my size. Didn’t take very long and got a phone call when they came in. I’ll always buy my work boots there! – James L.
You’re always our go to store for work boots! – Jessi K.
Spending 20-30 minutes picking out my 4 pair of amazing Smartwool socks. So nice to have unhurried time in a store without dodging shopping carts! – Marcia W.
I purchased a pair of Sperry’s when I was pregnant with my daughter and it was a wonderful purchase! So comfy for long days on my feet and glad I didn’t have to go out of town to find them. – Chelsea W.
Love my Vionic sandals and the customer service is great! – Paula S.
Timberland Pro work shoes buy them every year from Browns! Wouldn’t wear anything else for 12 hour days. – Everett B.
We buy all our Birks at Browns. They go above and beyond to always make sure we walk out happy and with great shoes! – Nicole S.
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Here’s why the #Birkenstock footbed is so comfortable. 👆 . . . . #Jacksonville #JacksonvilleIL #Birkenstocks #Sandal #Sandals #Style #spring #summer #Springfield #SpringfieldIL #ShopLocal #Shoe #shoes #shoestore #fashion #trend #footwear #comfort #shoesaddict #shoegame #shoelove #Birks #New #centralillinois
I just came in to look around and friendly no pressure just adorable shoes and boots. – Terri E.
Love my Ugg leather boots! Customer service rocks!! – Brittany L.
My daughter went to your store to purchase a pair of work boots to replace her worn out ones. You didn’t have what she wanted in stock so told her to try another brand – if she wasn’t pleased with them you would take them back! After wearing them for a short time she wasn’t happy with them and when she took them back you had restocked the pair she originally wanted!
You kept your word and took back the pair you sold her so she could get the ones that worked for her. – Jan G.
Thank you Browns! You go above & beyond what any other shoe store has! My mother is very hard to fit & she has been being shoes for at least 30 yrs only from Browns because you carry narrow & are always willing to order in her size & let her try them out! I have bought shoes for myself from you but really appreciate the care you take with my mom! Again, thank you! – Kathy Q.
Great recommendations, very friendly, and also recommended the Ugg spray kit, which I also purchased! – Rachel J.
I had been looking all summer for the perfect pair of wedges & couldn’t find what I was looking for. I stopped into Brown’s to look for black heels & there appeared my perfect pair of Dansko summer wedges on the clearance rack!! – Joanna M.
My Birkenstock’s! I had purchased a pair and ended up needing to exchange them for a different style as the new ones didn’t feel quite right. Despite my the fact that the pair I was exchanging was on sale and the new ones weren’t, they STILL honored my sale price! Now THAT is great customer service. Reasons like this is why people will continue to choose Browns over larger retailers. – Jennée J.
I always buy my shoes at Browns. Love the young lady that waits on me. We always talk about our dogs. She is a great person and a wonderful sales lady. If there are any shoes that I might like that are on sale she will also show me them. Also like that they will stretch the shoes in places that need a little more room. You do not find that service any place else. Thank you!! – Linda D.
Redwing supplier with excellent customer service! – Logan G.
I love my Taos shoes that I purchase at Browns. I have four pair. They are comfortable and long lasting. – Constance M.
I bought a pair of Ahnu shoes. They were the most comfortable shoes I have ever had on my feet. After about 3 months the stitching started to fall a part. I took them back to Browns and they gladly took care of everything and Replaced the shoes. Next time I came in to Browns I bought two more pairs of shoes. I always feel comfortable buying from you.Thank you Browns. – Tammy C.
The service when finding the right fit has been great at this store. Even ordered the correct size since it was not in stock and we were told that if we didn’t like the fit we could still return them. Will definitely buy shoes here again. – Jennifer J.
My Algerias!!! ❤️😍 and best customer service ever! I got to order the style I wanted and they were in so quickly! – Kayla K.
I bought the best most comfortable loafers nice soft leather they have ever wore before. I’ve had them for a few years now and I still wear it and I’m held up so well. – Judy B.
I can now make it through a day of work without my feet killing me!! – Myra S.
My husband has foot problems and is very hard to buy shoes for. The people at Browns took the time to make sure he had a great time buying shoes that were the perfect fit. – Sue C.
I was in there recently with my 94 year old mother-in-law. The salesman was absolutely wonderful with her! She left so pleased to have gotten shoes that feel good, and give her support. Thank you! – Bobbi S.
I bought a pair of boots and they didn’t zip all the way up, so they stretched the devil out of them and now they fit my extra thick calves. These people will do anything to help you get what you want! Buy local! Can’t beat the extra mile they go to help you get what you want. – Bernidean M.
I love my Clark’s and Birks from Brown’s and it is so nice to go to a store where they still bring you the shoes and spend time with the customers to find the right fit!! Feels like when I was little and they measured your feet and helped put the shoe on your foot!! You get personal attention at Browns!! – Lori S.
After my first back surgery my doctor recommended Brooks shoes. I was unsuccessful in my search until I went to Browns. I bought my first pair of Brooks off their sale rack…and my second and third. Great customer service and very patient with my crazy antics! I’m very picky when I buy my shoes!
And my most favorite pairs of REAL leather boots have both been bought there. I can’t remember the name of them but they are comfortable enough to wear to work (I’m a nurse that works up to 16 hours a day)!!!! – Haley C.
The salespeople are so patient, dragging out every pair of shoes you want to try on. So get ready, I’ll see you Thursday !! Oh,love my Birks, Brooks etc. – Melanie T.
Went for a pair of sandals ended up getting 3 pair. Great sale & great customer service! – Veda P.
My Chaco sandals. Had to order them in my size. Very good customer service. – Lena P.
I love my vionic boots!!! The personnel at Browns give A+ to each customer! – Susan L.
I love my birks, brooks & uggs. Customer service is always top notch! – Rachel M.
I have got 2 pairs of loafers and I love them they have great people that work here and super friendly. – Joanna L.
Always great customer service and willing to help. – Laura G.
The customer service is amazing! Always feel welcome in the store and always helpful no matter the situation. – Jennifer A.
Love the customer service at Browns! – Allison H.
Staff is very helpful and always cheerful! Love my shoes I purchased for nursing school! – Lakyn R.
Always a huge selection and I’m never disappointed. – Brandy L.
Buy all my Birkenstock’s with u guys. Always helpful, even special ordered my boots! – Tanya R.
Loved my Olukai flip flops so much I bought two pairs! – Valisha Z.
Received great help while purchasing my birks! – Jocelyn N.
Luv My Uggs.. Customer Service Is Alway Great!!! – Ruth M.
I’ve bought a couple pair of birks this past year and love them. Wonderful customer service!!! – Angelia Dawdy
I purchased my birks this past summer. Very comfy and great service to find my perfect fit! – Sara T.
The customer service is great. – Susan S.
I bought my Birkenstocks at Brown’s and I love them! We plan on buying my daughter’s there as well. – Erica K.
Love the brooks adrenaline!! Always about the customer, would return again and again! – Jessie L.
Love them [Alegria] and the great customer service! – Susan B.
Love my Merrell’s that I purchased last year. Most comfortable shoes I own. – Donald H.
Love the customer service and I love my Taos boots I purchased last year! – Nickie B.
Staff is always very helpful and friendly! – Lisa Flynn
Love this store! – Kristin R.
Great customer service. – Will B.
The customer service is top notch! – Courtney B.
Brown’s Shoe Fit — the ONLY place I buy shoes. Customer service at its finest! Brands you just can’t find easily anywhere else and if so, it’s on Amazon and you can’t try them on till you get them in the mail, and then they don’t fit and then you have to send them back. Our community is so very fortunate to have BROWN’S SHOE FIT. My Alegria’s are the most comfortable shoes I have ever owned. My son loves the Red Wing work boots. I am a satisfied customer… – Mary Lee W.
Great shoe selection, excellent quality and outstanding customer service. Adam is so nice. And can’t forget about Smartwool socks. Warmest socks ever!!Our community is fortunate to have Brown’s! – Sherrie T.
Great store with great service! – Lisa F.
Best place to buy shoes, boots & socks for miles around! – Holly H.
Most comfortable shoes I ever owned – one of my many pair of Alegria, Danske, and Clarks, as well as New Balance and Brooks Athletic shoes – all purchased from your store. Helpful with my Spinal Stenosis back condition. – Leslie D.
Great service wonderful shoes and so happy they are still here in Jacksonville.
– Kaye L.
If you’ve never been in and you read the above testimonials, what are you waiting for?…So grateful for each and every customer. Thank you.